Refund Policy
1. General Terms and Conditions
These general terms and conditions apply to all agreements concluded between Dogfight Dynamics Inc. and its customers (hereinafter “the Customer”), and, in a general manner, to all their business relations. If required, they are completed by special terms and conditions.
Our general and special terms and conditions can only be amended by explicit, written agreement between the parties. They are deemed as accepted by the Customer by the simple fact of placing an order, even if they are in contradiction with the Customer’s own general or special terms and conditions. The Customer’s general or special terms and conditions will only be binding for us providing they have been explicitly accepted in writing. The circumstance whereby we would have accepted the contract without protesting against the stipulations referring to the general or special terms and conditions or any other provisions of the Customer, may in no case be invoked.
Dogfight Dynamics Inc. is at all times entitled to change or supplement these General Terms and Conditions including all possible enclosures with an adequate term of notice. Orders made previous to possible changes will then be processed according to the old General Terms and Conditions.
2. Offer
Products depicted in the shop are not considered as a legally binding offer but as a non-binding online catalogs. Small deviations and changes to product pictures or product descriptions are possible.
3. Prices
All prices contain the legal VAT of a current sum of 21% for orders to within the European Union (EU), with exception of France (20%), Finland (24%), Denmark (25%), Austria (20%), Germany (19%) and Sweden (25%).
For orders outside the EU, VAT is 0%. The prices are, if not agreed upon otherwise, ex-warehouse.
Due to Brexit regulations, we'll contact all customers with UK orders amounting to less than 135 GBP (approximately 155 EUR) to pay 20% VAT to us. In that case, they will be freed from paying import duties on the order.
4. Conclusion of a Contract
By placing an order, you submit a binding offer to purchase the relevant product from Dogfight Dynamics Inc. If you make an order at Dogfight Dynamics Inc., we will send you an email that confirms the receipt of your order and which lists the details. This order confirmation is not an acceptance of your offer, it merely informs you that we have received your order. A purchase contract only materializes with the shipment of the dispatch confirmation or the delivery of the products.
By placing your order, you are also confirming that you are at least 18 years old.
5. Payment
Payment is due immediately after the binding order. As far as not otherwise agreed upon, payments must be made over one of these services: PayPal, direct bank transfer, credit card (Visa, Mastercard, American Express), ApplePay.
For all the international payments made via bank transfer, all the bank fees are falling onto the cost of the customer.
6. Shipment and Delivery
Dogfight Dynamics Inc. offers worldwide delivery, to the delivery address given by the customer. The delivery and payment conditions will be pointed out in more detail in the product description. There is no minimum order amount. We reserve the right to make a partial delivery in so far as this appears to be advantageous for speedy handling and in so far as this is reasonable for you. Additionally, we retain the right to utilize different shipping companies for the same reasons. You will have no additional shipping costs. Special forms of shipment which are requested by our customers will be billed with the customary additional fees.
Bigger orders are often delivered in several parcels which can or cannot be delivered at the same time.
If there are delivery difficulties such as delays, or missing and damaged packages, the customer needs to reach Dogfight Dynamics support. Dogfight Dynamics will report the issue to the shipping company and request an investigation. As per the shipping company rules, the investigation lasts fifteen business days until the parcel is delivered or the claim is approved. The investigation process cannot be speeded up by Dogfight Dynamics Inc. and may last longer during the holiday season.
7. Delivery Times
Goods that are in the warehouse (we are not liable for transportation problems) will be shipped within 3 up to 7 working days after receipt of payment. If the goods are not available when the order is made, we will strive for delivery as soon as possible. In case the failure to comply with a delivery or service deadline can be traced back to an act of god, industrial conflict, problems on the side of our suppliers, unforeseen complications, or other conditions for which we are not at fault, the deadline will be extended accordingly. If the delivery is not possible due to the inability of the manufacturer or our suppliers, both we and the customer can cancel the contract if the agreed-upon delivery date exceeds more than 2 months. Claims for damages due to default or inability or failure to fulfill obligations, even those which arose by the withdrawal from the contract, are excluded.
The same rules will apply to custom and webshop orders.
8. Revocation Rights & revocation form
Statutory right of withdrawal
If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within seven (7) days without giving any reason for doing so. In order to exercise the statutory right of withdrawal, the customer must notify us:
Dogfight Dynamics Inc.
1150 Nw 72nd Ave Tower 1 Ste 455 #15401
Miami, 33126, FL, US
Of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax, email, or phone call).
Consequences of withdrawal
If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding: custom cut aluminum extrusion profiles that are non-returnable and non-refundable) and any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund.
9. Passing of the Risk
With the shipment of the goods, the risk is held by Dogfight Dynamics Inc. until delivery is complete. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by Dogfight Dynamics Inc. as well as the transport costs.
10. Guarantee
Dogfight Dynamics Inc. guarantees that the purchased goods were free of material and manufacturing flaws at the time of the transfer of the goods and that they have the guaranteed quality set down in the contract. Aluminum profiles are of industrial quality, so minor scratches and bruise marks can exist.
Upon receipt, the customer must inspect the goods immediately for flaws, condition, and quality. In the case of apparent flaws, these must be reported to us in writing within 10 days after delivery of the products, the same is valid for latent defects. Otherwise, the guarantee for these defects does not apply.
Customers are responsible for the way they use the purchased goods. Every damage caused by improper use or against its purpose will not take Dogfight Dynamics Inc. responsible.
The guarantee is for 24 months after shipment.
As an exception, seats are covered with the guarantee of 12 months.
11. Order return
If a customer wants to return the delivered goods, he can do it within fourteen (14) days from the day of delivery. Transport arrangements for return shipment are made by the customer and we will reimburse the goods in full, once they're returned, inspected, and proven to be in mint condition. The return shipping fee is non-refundable. Please be aware that products with damages or with traces of usage will not be refunded. If the order/product is delivered damaged, the customer will need to document the damage and contact Dogfight Dynamics support. In this case, return shipping will be arranged by Dogfight Dynamics.
12. Reservation of Title
Dogfight Dynamics Inc. reserves the title to deliver goods and services until the complete payment of all demands which have resulted or will result on part of the buyer from the business relationship, no matter what kind and on which legal grounds.
13. Storage of Data
All Personal Information will be treated confidentially. The person making the order explicitly agrees with this raising, processing, and use of personal information.
We do not give your personal data including your house address and email address to third parties without your explicit consent which can be revoked at any time.
The exception to this is our service partners which need the data for handling the order (e.g. the shipping company which has been assigned to the shipment and the credit institution to which the handling of payment has been assigned). In these cases, the scope of the transmitted data is limited to the necessary minimum.
14. Place of Execution and Legal Venue
The place of execution and legal venue for both parties is the location of Dogfight Dynamics Inc. (with commercial customers), with private customers the place of execution and the legal venue is the location of the customer (if the customer resides in the United States of America). In so far as the person making the order resides outside of the USA, the exclusive legal venue is the location of Dogfight Dynamics Inc. US civil codex exclusively always applies.
15. Severability Clause
If one of these regulations should be ineffective or challengeable, the effectiveness of the other regulations remains unaffected. In place of the ineffective clause, a legally admissible regulation will take place which efficiently is closest to it.
Returns and Refunds Policy
Return Eligibility: Products must be unused and returned in their original condition within 14 days of delivery for a full refund.
Return Costs: Customers are responsible for return shipping costs and any applicable import fees, especially for orders returned from outside the EU.
Packaging for Return: Please securely pack the product in its original box to prevent damage during transit.
Return Process:
1. Contact us at info@dogfightdynamics.com to initiate the return process.
2. We will provide a return ID code. Please mark this code on the outside of the box.
3. Once we receive and inspect the returned product (typically within 2-3 days), we will process your refund to the original payment method. You will be notified via email once the refund is processed.
4. Non-returnable Items: Custom profiles/products, specially made per request, are not eligible for returns or refunds.
Condition for Return: Products that have been mounted or used are not eligible for a full refund as they are no longer in their original condition.
Legal Disclaimer
Dogfight Dynamics Inc. has exerted diligent effort to verify the accuracy and reliability of the information provided on this website. Nevertheless, the information is presented “as is” and without any warranty, either expressed or implied. Dogfight Dynamics disclaims any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained within this website.
No warranties, promises, and/or representations of any kind, expressed or implied, are made concerning the nature, standard, accuracy, or otherwise of the information provided on this website, nor regarding the information's suitability for your specific situation.
While we strive to ensure that our website remains free from harmful computer viruses or other destructive properties, we cannot fully guarantee such safety and dedicate our utmost efforts to maintaining a secure web environment.
Dogfight Dynamics shall not be liable for any form of loss or damage (whether direct, indirect, consequential, or otherwise) arising from your use of (or inability to use) this website, or as a result of relying on the information presented herein. Our website may provide links to third-party websites, over which we have no control. The presence of such links does not imply an endorsement by Dogfight Dynamics of these third-party sites, their content, products, or the security of such sites. We bear no responsibility for the collection or usage of personal data from any third-party site, nor for the accuracy of advertisements presented by third parties.
Dogfight Dynamics is a company incorporated in the United States, with its principal office located at 1150 Nw 72nd Ave Tower 1 Ste 455 #15401, Miami, 33126, FL, US.This disclaimer does not seek to limit or exclude liability that cannot be lawfully limited or excluded under applicable law.