Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at rodrigo@dogfightdynamics.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, personalized items, and products fabricated or configured to a client's specifications. Please contact us if you have questions about your specific item. We do not accept returns on gift cards.

Exchanges
The fastest way to receive a different eligible item is to return the item you have and, once the return is accepted, make a separate purchase for the replacement.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, applicable statutory cancellation and return rights remain in effect. The item must be returned in the same condition in which it was received, unused, and in its original packaging, with proof of purchase.

Refunds
We will notify you after we receive and inspect an eligible return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact rodrigo@dogfightdynamics.com.