Shipping policy

Shipping rates
Shipping is not free. Available shipping methods and charges are calculated or shown at checkout and may be fixed by product, destination, package size, or service level.

Processing and lead times
Many Dogfight Dynamics products are fabricated, assembled, or prepared to order. Processing and production lead times vary by product and are separate from carrier transit time. Any estimate shown on a product page, order confirmation, or written quote is an estimate rather than a guaranteed delivery date.

Large-format and turn-key systems
Large cockpit components, freight shipments, turn-key systems, and white-glove installation may require separate delivery arrangements. The final delivery method, access requirements, freight charges, installation schedule, and any on-site services will be confirmed with the client before fulfillment or in a written project quote.

Tracking and delivery
When tracking is available, it will be sent to the email address used for the order. Customers are responsible for providing a complete and accurate delivery address and for ensuring that the delivery location can accept the shipment. Risk of loss transfers as provided by applicable law and the carrier's terms.

International orders
International customers are responsible for import duties, taxes, brokerage, customs fees, and local charges unless a written quote expressly states otherwise. Customs processing may delay delivery.

Damage or loss
Inspect shipments promptly. If a package arrives damaged, incomplete, or appears lost, contact rodrigo@dogfightdynamics.com with the order number and photographs of the packaging and product so that we can assist with the carrier claim and resolution.

Questions
For shipping questions before ordering, contact rodrigo@dogfightdynamics.com.